FAQ
Frequently Asked Questions (FAQs) for The Muggy
General Questions
1. What is The Muggy?
The Muggy is an e-commerce store specialising in beautifully crafted ceramic mugs. Our mugs are designed to add a touch of joy and style to your daily beverage routines.
Product Information
2. Are The Muggy products dishwasher safe?
Yes, all our ceramic mugs are dishwasher safe, making them easy to clean and maintain.
3. Are the mugs microwave safe?
Most of our mugs are microwave safe.
4. Do you offer personalised mugs?
Currently, we do not offer personalised mugs, but we plan to introduce customisation options in the near future. Stay tuned!
Orders and Shipping
5. How can I place an order?
Simply browse our collection on our website, add your favourite items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.
6. What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
7. How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Delivery times vary depending on your location and the shipping method chosen. Domestic deliveries usually take 3-7 business days.
8. How can I track my order?
Once your order has shipped, you will receive a tracking number via email, which you can use to monitor your package's progress.
Returns and Exchanges
9. What is your return policy?
We accept returns within 30 days of purchase for unused items in their original condition and packaging. Please contact our customer service team to initiate a return.
10. How do I initiate a return?
To start a return, please email us at info@themuggy.com.au with your order number and reason for return. We will provide you with a return authorisation number and instructions on how to send your item back.
11. Do you offer exchanges?
Yes, we offer exchanges for defective or damaged items. Please contact us at info@themuggy.com.au to arrange an exchange.
12. Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service for returns.
Customer Support
13. How can I contact customer support?
You can reach our customer support team by emailing info@themuggy.com.au. Our team is available Monday to Friday, 9 AM to 5 PM AEST.
14. What should I do if I have a problem with my order?
If you encounter any issues with your order, please contact our customer support team as soon as possible. We are here to help resolve any problems you may have.
Promotions and Discounts
15. Do you offer any discounts or promotions?
Yes, we periodically offer discounts and promotions. Subscribe to our newsletter and follow us on social media to stay updated on the latest offers.
16. How can I use a discount code?
Enter your discount code at checkout in the designated field. The discount will be applied to your order total.