Shipping & Returns
Welcome to The Muggy's Shipping & Returns page. We aim to provide clear and concise information to ensure your shopping experience is as seamless as possible. Please review the following details regarding our shipping and return policies.
Shipping Policy
1. Processing Time:
Orders are typically processed within 2-3 business days. You will receive a confirmation email once your order has been shipped.
2. Shipping Rates & Delivery:
Domestic (Australia):
Standard Shipping: $8.99 (Free on orders over $50)
Express Shipping: $15
Delivery Time: Standard (3-7 business days), Express (1-3 business days)
3. Tracking Your Order:
Once your order has shipped, you will receive a tracking number via email to monitor your package’s progress.
4. Shipping Restrictions:
We currently do not ship to P.O. Boxes or military addresses (APO/FPO).
Return Policy
1. Eligibility:
Returns are accepted within 30 days of purchase for unused items in their original condition and packaging.
Items must be accompanied by proof of purchase.
2. Return Process:
To initiate a return, please contact our customer service team at info@themuggy.com.au with your order number and reason for return.
Upon approval, you will receive a return authorisation number and instructions on how to send your item back to us.
3. Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.
4. Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at info@themuggy.com.au.
5. Return Shipping Costs:
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns.
6. Non-Returnable Items:
Gift cards, sale items, and personalised products are not eligible for return.
Goods and Services – Offer and Acceptance
By placing an order for any goods or services on our website, you are offering to purchase the goods or services on and subject to the terms specified here and at the price (including delivery charges and taxes) listed on the website at the time of purchase. You must be able to legally enter into a binding contract, meaning you must be at least 18 years old and possess a valid credit or debit card.
When placing an order, you warrant that all information you provide is true and accurate, you are an authorised user of the credit or debit card used to place your order, and there are sufficient funds to cover the cost of the goods or services. You will receive an acknowledgment email confirming receipt of your order, which does not constitute acceptance of your order.
The Muggy reserves the right to accept or reject your order for any reason, including errors in the description or price of goods or services, availability, or errors in your order. If an error in the price is discovered, we will inform you and give you the option to reconfirm or cancel your order. If your order is canceled after payment has been made, you will receive a full refund.
Your contract with The Muggy is established when you receive an email confirming receipt and acceptance of your order and payment. Returns and exchanges are subject to our return policy. We do not guarantee that the quality of goods or services will meet your expectations.